From Facebook - Back Office: https://www.facebook.com/groups/chw4.0/permalink/458195417634266/ Sunni Caldwell "My name is *Ricky Bobby* and I have a reservation for tomorrow for 2 nights. I need to cancel a Friday." Me: Okay, Mr. Bobby. I got you taken care of. We'll see you Saturday. "What's the cancellation number?" Me: (plastically cheerful) Oh, you don't have one, because your reservation wasn't cancelled, we just changed your date of arrival from Friday to Saturday checking out on Sunday. "NO! I want to CANCEL Friday night's stay. I only want to stay on Saturday leave on sunday." Me: Yeeeaaahhh. You want to arrive on SATURDAY. You only want to stay ONE night. Yep. I modified your reservation for you to arrive on SATURDAY leave on SUNDAY. "Yeah. What's the cancellation number?" Me: (takes phone away from face and sighs a bit) Sir, there won't be one because the reservation wasn't cancelled completely, just a modification. "No, I need a cancellation number. I'm not coming tomorrow, but saturday." Me: Sir, stop talking. I got you taken care. We'll see you on Saturday.